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1-677-124-44227 184 Main Collins Street, West Victoria 8007 Mon - Sat 8.00 - 18.00, Sunday CLOSED
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FAQs

Got a question that we can help you with? See our most frequently asked questions below.

If you don’t see your question here, drop us a line on our contact page

What injuries/conditions do you treat?
What injuries/conditions do you treat?

Physio Moves specialises in assessment and treatment of musculoskeletal conditions. Our thorough assessment allows us to identify and address the route cause of your problem rather than provide temporary solutions. We can help you address:

  • Back and neck pain
  • Nerve related pain (including sciatica)
  • Sports injuries
  • Headaches and postural dysfunction
  • Pre and post-surgical rehabilitation
  • Occupational overuse injuries
  • Muscle imbalances
  • Soft tissue injuries – muscle aches and joint sprains
Can I see a Physio without a GP or orthopaedic referral?

You most certainly can. No GP or specialist referral is required to acquire our services. Physio Moves is ACC registered provider which means we can also lodge ACC claims onsite if you sustained injury as a result of an accident.

IS PHYSIOHTERAPY PAINFUL?

In most cases and especially if your injury is acute, there will be some pain and discomfort when being assessed and treated by our physiotherapists. The level of pain you experience is partly determined by your pain tolerance and then also by the severity of your injury and the stage of healing it is currently in.

HOW LONG DOES MY CONSULT LAST?

Your initial consultation takes approximately 60minutes as we require a decent amount of time to conduct a thorough assessment and provide treatment therapy (see the Journey). Follow up consultations are mostly 30minutes however can be 60 minutes for more complex injuries or injuries to multiple sites. If you require a longer consultation your physiotherapist will advise you of this.

HOW MANY TIMES DO I HAVE TO BE SEEN BY MY PHYSIO?

How often you will need to be seen by your Physiotherapist in order to best manage your injury will be advised after your initial consultation.

We lay the foundation of your management plan on basis of a thorough initial assessment – “measuring twice and cutting once” meaning we take a thorough and in-depth approach to determine the source of your pain. In addition our team are constantly aware that we have “two ears and one mouth” so we listen twice as much as we speak in order to best understand your presenting injury and establish the best plan moving forward. We take the drivers seat here and direct you on the right road to a successful recovery.

HOW MUCH DOES IT COST TO SEE A PHYSIO?

Cost for our services depends on whether you’re being treated privately or under ACC. Private cost of $100 for an initial consult and $50 for a follow-up consult.

ACC covered claims means that ACC subsidises your fee if you have a current claim that is covered for Physiothereapy- ACC cost of $35 initial consult and $20 follow-up consult.

WHAT IF I NEED AN X-RAY OR ULTRASOUND, CAN MY PHYSIO HELP?

Our Physiotherapists are able to refer you for further investigation such X-rays and ultrasound imaging. We will need to asses you to determine whether your history and current presentation warrants further investigation such as imaging.

WHAT IF I NEED TO CANCEL OR RESCHEDULE MY APPOINTMENT?

24 hours advance notice is required if you wish to reschedule or cancel you appointment as per our cancellation policy.

If you reschedule or change your appointment within 24 hours you will be subject to a cancellation fee of $20(30min consult) and $40 (60min consult).

WHAT IS ACC?

Accident Compensation Corporation (ACC) subsidises physiotherapy services for patients who have sustained injury caused as a result of an accident in New Zealand. You must be certain that the injury happened as a result of a sudden incident or event and be able to recall the specific place and approximate time of the accident.

WHAT HAPPENS IF ACC DECLINES MY CLAIM APPLICATION?

ACC may decline certain claims if no obvious injury, force or resistance is involved. Payment for declined claims will then become the patients responsibility.

Start Your Physio Journey With Us

Contact us with your query or to book an appointment at any one of our 3 Auckland locations

Physio Moves Takanini IconPhysio Moves Takanini

295 Great South Road, Takanini, Auckland

5.0 46 reviews

Looking to book your next appointment?